FAQs

FAQ — Frequently Asked Questions

Shipping

1. What are your shipping times and costs? We offer worldwide shipping. Orders are processed within 1–2 business days, and delivery typically takes 5–15 business days depending on your location. Free shipping is available on orders over a certain amount; the exact rate is shown at checkout.

2. Do you ship internationally? Yes, we ship to most countries worldwide. The shipping cost and estimated delivery time will be calculated and displayed at checkout before you confirm your order.

3. Can I track my order? Absolutely. Once your order ships, we will send you a tracking number by email so you can follow your parcel every step of the way.

Returns & Exchanges

4. What is your return and exchange policy? We want you to love your purchase. If you are not completely satisfied, you may return or exchange unused items in their original condition within 30 days of delivery. Please contact our customer service team to initiate a return and receive a prepaid return label.

Materials

5. What fabrics are your products made of? Our textiles are crafted from high-quality, breathable materials such as cotton, linen and soft microfiber blends, chosen for comfort, durability and easy care. The exact fabric composition is listed on each product page.

Care

6. How should I wash and care for my bedding? For best results, machine wash in cold water on a gentle cycle and tumble dry on low. Avoid bleach and ironing directly on embroidery. Please refer to the care label attached to each product for detailed instructions.

Sizing

7. Will my bedding fit my mattress? Our bedding sets come in standard sizes including Single, Double, Queen and King. Each product page lists the exact dimensions of the duvet cover and pillowcases, so you can easily match them to your mattress and bedding.

Payment

8. Which payment methods do you accept? We accept all major credit and debit cards, as well as popular secure payment options such as PayPal. All transactions are processed through a secure, encrypted payment gateway.

9. How do I pay securely with PayPal? You can pay safely with PayPal at checkout by selecting "PayPal" as your payment method. You will be redirected to PayPal's secure page to log in and confirm the payment — we never see or store your PayPal password. Your payment is protected by PayPal Buyer Protection, which adds an extra layer of security to your purchase.

10. Is it safe to pay on your website? Yes, 100%. All payments on our website are processed through a secure, encrypted payment gateway (SSL/TLS). Your card details and personal information are fully protected and never shared with third parties.

11. Will I see any additional fees at checkout? No hidden charges. The final price you see at checkout is the total you pay — including shipping and any applicable taxes, clearly itemized before you confirm the order.

12. Can I pay in my local currency? Yes. Our checkout supports multiple major currencies and will automatically display prices in your local currency where available, so you always know exactly what you are paying.

13. What happens if a payment is declined? If your payment is declined, your order will not be charged. Simply double-check your card details or try an alternative payment method. If the issue continues, please contact your bank or our customer service team for assistance.

14. Is my personal and payment information kept private? Absolutely. We take your privacy seriously and follow strict data-protection standards. Your information is used only to process and deliver your order and is never sold or shared with any third party.

Contact

15. How can I contact customer service? You can reach our support team via the contact form on this page, or directly by email at info@webcozyhometextiles.com or WeChat: H17530692923. We typically reply within 24 hours, Monday to Friday.

Promotions

16. Do you offer discounts or promotions? Yes! We regularly run special offers and seasonal promotions. Be sure to subscribe to our newsletter and follow us on social media to get the latest deals and exclusive discounts.

16. Package tracking