Refund policy

1. 30-Day Return Window

We are happy to offer a 30-day return window. You may request a return within 30 days from the date your order is delivered.

2. Conditions for Returns

• The item must be unused and in its original condition and packaging.
• Unopened and unused bedding is fully returnable within the 30-day window. For hygiene reasons, bedding that has been opened or used may only be returned or exchanged if there is a quality issue.
• Please keep all accessories, tags, and original packaging when returning an item.

3. How to Start a Return

Contact us at info@webcozyhometextiles.com with your order number and reason for return. We will confirm the return address and provide instructions.

4. Return Shipping

Return shipping costs are the responsibility of the buyer for returns that are not due to a quality issue, and will be deducted from your refund. Shipping costs are non-refundable. If the return is due to a quality issue or our error, we will cover the return shipping at no cost to you. Please follow our instructions when shipping the item back.

5. Refund Processing

Once we receive and inspect your returned item, we will process your refund to the original payment method. Please allow 5–10 business days for the refund to appear in your account after approval.

6. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos. We will arrange a replacement or full refund at no cost to you.

7. Contact

For return or refund questions, contact us at info@webcozyhometextiles.com or call +86 17530692923.